Support

Support

We love connecting with riders, but we’re a small company so please allow several days for us to respond to your questions. For immediate help please contact your Rocky Mountain Dealer.

  • What are you looking for?

  • Thanks for flying the flag! Outside of North America, our distributors handle requests for stickers. Please reach out to them directly and they’ll be happy to help! If you’re in North America we’d be happy to send you with some stickers.

    Please send a self-addressed, stamped envelope to the Vancouver address listed below, and we’ll return it with some sweet Rocky Mountain stickers!

    Rocky Mountain Bicycles
    10-1225 East Keith Road
    North Vancouver, BC, Canada V7J 1J3

  • Unfortunately, we are not able to assess the value of used bikes. The factors that impact pricing are difficult to interpret remotely. To see what bikes like yours are being sold for these days we recommend visiting well-populated resale sites, such as the Pinkbike Buy & Sell or your local Craigslist.

  • Check out our knowledge base, it contains a bevy of information on our current and past models. Frame specs, shock info, technical manuals and more can be found there.

     
     
     
     

  • If your warranty process has been started with a Rocky Mountain Dealer, please contact them for timely status updates.

     
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  • Please take a look at our recall "Frequently Asked Questions" page, it covers a variety of topics on the recall process.

    Please contact your local Rocky Mountain dealer, they will be able to submit a claim on your behalf. Your nearest dealer can be found using our dealer finder.

    You can also find more information by visiting bikes.com/safety-recall, or call toll free +1-877-744-1515.

  • We work with a wide range of athletes and ambassadors that in a variety of disciplines from XC to freeride to trail building. We look for riders that are active and respected within their local mountain bike community. The application process will be open from September 1st until November 30th.